1
Jake is a patient who has cardiovascular disease
Medisync is a platform that helps patients manage their medical records and appointments. We help patients to find the most suitable doctors. We also help doctors to manage their patients and provide better care.
Key Achievements
Identified project statements.
Conducted initial market research, collected user feedback, and identified pain points.
Create wireframes and low-fidelity designs.
Conducted qualitative and quantitive research methods in the testing phase with each iteration.
Designed three inter-connected systematic designs to fulfill the user's needs in different roles.
Create illustrations that demonstrate workflow of the product.
Create a sitemap that visualizes the product's hierarchy
Challenges & Solutions
Research Methodology
Understanding User Needs
This research used both quantitative and qualitative methods to clarify the product's hierarchy and improve users' success rates in achieving their goals. We collected data on users' conversion rates and time spent on tasks, observed their behavior while using our product, and conducted interviews to gather feedback upon task completion to achieve the project's goals.
Problem Statement
Key Challenges
01
Problem 1
Fragmented Healthcare Systems
Multiple unlinked platforms create confusion and inefficiency in healthcare management, making it difficult for patients to navigate their medical journey.
02
Problem 2
Repetitive Documentation
Patients face the frustration of repeatedly filling out medical forms and manually transferring their treatment history between departments.
03
Problem 3
Limited Progress Tracking
Medical professionals struggle to effectively track patient recovery progress and access comprehensive medical histories of referral patients.
How does Medisync work?
We designed three systems for this project: a patient-side mobile app, a wearable smart watch app, and a management system for providers.
Smart Watch
Medisync offers a Widget function, so users can link their smart watch with Medisync to monitor their dynamic health situation; when a heart rate alert is detected, medisync will alert the user while asking permission to send an alert to the doctor.
The office System
Doctors can manage and view their patient's profile by our office system, the office system including but not limited of a dynamic health data visualization, patient's appointment data, medicine use, medical schedule and patient's medical document.
Patient App
The mobile app of medisync will letting uses make medical appointment aligns with their life, they can also track their feelings and medical history on the app, the medical profile will letting uses upload their insurance information to the office system, decreasing the redundant process when check-in the clinic
Workflow
2
Recently, He just moved to a new state
3
It is hard for Jake to find a reliable and suitable hospital to continue treatment in the new place.
4
But luckily, through medisync Jake found a hospital that offers great services.
5
Jake transferred his medical documents, and upload his insurance information through medisync while booking his first appointment.
6
So he doesn’t need to fill out his basic information like insurance again in the new hospital.
7
After Jake finished his first appointment, He connected with his doctor in medisync and applied Medisnyc’s widget with his Apple watch.
8
One day, he noticed that his watch generated an alert.
9
So Jake sent this abnormal health data to his doctor through medisync.
10
Dr. Kim noticed Jake’s abnormal data
11
She contacted Jake to discuss about his case then.
12
Through Medisync, Jake got an effortless and seamless treatment!
User Personas
Ben
Writer “ I have a heart disease, I wish there are an app that can actively help me track my health status everyday ”
Ben
Writer
Bianca
Housewife “I have couple kids, it is hard for me to organize every kid’s history medical case”
Bianca
Housewife
Natalie
Nurse “It is very troublesome to search for referral patients' historical medical records. I hope there is a way that allows me to better manage my work and patients' medical records.”
Natalie
Nurse
User Pain Points
Brainstorm
Wireframe
This is the wireframe for the first version of the Medisync
Low Fidelity Designs
User Testing
We conducted user testing research after the low-fidelity prototypes finished; the research combined quantitive and qualitative research methods. Thanks to the 30 total participants who joined this research.
Mobile app Quantitive research questions
Office System Quantitative Questions
how do you feel about the user testing experience?
Noah
“I like this function, it's easy for me to check my family member's health situation.”
Rayna
“I like this function, but I have some privacy concerns.”
Jay
“I think it can help me a lot. I wish this function could be grounded so that I can remotely check my grandparents' health situation in China.”
Lily
“It's great, but I have a question: what should I do if I see an alert about my family's abnormal data? Will there be a button to notify the doctors?”
Is it easy to make an appointment on MediSync?
Ava
“I think it's pretty easy for me to finish this task. I like the design that allows me to choose to upload my medical profile during the booking process.”
Mia
“Great experience, but I think it would be better if I could make an appointment directly with the doctor.”
Steve
“Overall, it was a good experience, but it took me while to find the meaning of green symbol of the calendar.”
Do you think the Medisync office system is useful?
Noah
“I believe this function is effective as a medical student. However, I think there is a hierarchical issue with the system. For example, the functional needs of nurses, doctors, and hospital administrators are different, but the current system mixes these functions together. ”
Rayna
“Yeah, I think it works. I like the file management function.”
Katie
“I think it’s great. It’s easy for staff to manage the appointment slots, but there is too much information in the patient profiles.”
Comparision
